About Us:

Mountain Spirit Outdoor Ltd is dedicated to your total satisfaction. If you have any suggestions or comments please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Alternatively, you can get in touch with us at the address below:

Mountain Spirit Outdoor Ltd

62 Grampian Road

AVIEMORE

PH22 1PD

Tel: +44 (0)1479 811788 (Monday - Friday 8.30am - 5.00pm GMT)

Fax: +44 (0)1479 811760

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

VAT Registration No: 804 2755 43

Please read the following points carefully as use of our website and purchase of products by you mean that you agree to them.

Shopping with www.mountainspirit.co.uk.

•       You can order products displayed on this website online using a debit or credit card.
•       On receiving your order, we will send you an e-mail as confirmation.

Prices

The prices on this site include VAT at the current rate and are accurate at the beginning of each day. VAT rates are subject to change.

We try to make sure that the prices on our website are accurate but it is possible that an error may occur. If we discover an error in pricing of the goods in your order we will inform you as soon as possible using the contact details you supply us and give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). In the event of an order being cancelled, any payment already made for the goods will be refunded in full.

 All offers are available while stocks last. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.

Payments

We accept online payment by credit or debit card through the secure payment services of Sage Pay previously (Protx).

Orders will not be accepted without a valid card payment in the name of the registered cardholder together with details of the cardholder's registered address. You will be given the option to designate a different address for delivery, and we recommend that this be an address where someone is available during the day to sign for the goods.

Delivery

Please refer to our Deliveries section for more detailed Information.

Returns

Please refer to our Deliveries section for more detailed Information. 

Guarantee

All products are guaranteed for twelve months from the date of invoice, unless otherwise stated, against failure to provide reasonable wear due to defective workmanship or materials, as long as the product is only used for its intended purpose. This guarantee excludes damage caused by accident, neglect or misuse, in addition to natural wear and tear or ageing.

The guarantee is only valid for the original purchaser, and cannot be passed on should the item be sold at a future date. In the event of a product failing under guarantee, please email us with details of the product, fault, and date of purchase. A proof of purchase such as your invoice will be required to return the item.

Equipment Hire

Please refer to our Returns section for more detailed Information.

Safety Statement

All outdoor sport activities are potentially hazardous and we recommend that training on how to use the safety and hardware products we sell be carried out by a qualified trainer before venturing into your chosen activity.

Sale of Knives:
It is an offence for any person under the age of 16 years of age to purchase a knife. We shall only supply knives and related equipment to customers over the age of 18. By accepting our terms and conditions, you are declaring that you are aged 18 or over.

Unwanted Goods
If you return the product (having taken reasonable care of it, complete with packaging and all components) within 14 days of the date on which you received it, we will refund you any money which you have paid us for that product. All you pay for is the return postage of the goods.

Faulty Goods
If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, please contact us by or email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to inform us and we will arrange a refund or replacement. In the event of you returning goods to us we will also pay you the cost of the return postage. In this event, please contact us first and we will also advise you how to send the item back to us. We usually ask that you send items back to us via Royal Mail First Class (Recorded), in the event of this being a larger item we will advise and arrange pick up from you by a courier service. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. All faulty goods returned to us, have to be sent back to the manufacturer to determine warranty cover, they will also determine whether or not they are able to replace the goods or whether goods will be refunded therefore your receipt must be enclosed. Our manufacturers will not accept goods in dirty or soiled condition, so please ensure that these are cleaned first. There can be delays in this process and we will endeavour to keep you up-to-date with progress. An example of a delay in replacement of product is that it can be out of season with certain ski product which will not be available for replacement until the next winter season.

Returns Address

Mountain Spirit
62 Grampian Road
AVIEMORE
Inverness-shire
PH22 1PD
United Kingdom

You will be responsible for the item(s) until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).

Equipment Hire

Insurance Equipment hire will be dispatched to the customer 3-5 days before it is required for any planned trip, customers must ensure that the goods are covered for loss or damage under their own insurance policy for the duration of their trip and will be responsible for each individual item(s) until they are returned to us.

Carriage on Hire Goods Customer pay’s carriage only on the goods leaving the shop, we will arrange for suitable uplift from the customer on your return. A courier service will be used in this instance, so please ensure a signature can be given on pick up. Telephone or e-mail for pick to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Liability Statement Climbing, Mountaineering & all ski related activities including off piste skiing are potentially hazardous. It is the responsibility of any individual person hiring or purchasing equipment from Mountain Spirit to learn and understand the correct techniques associated with the safe participation in these activities & to accept and assume all risks, damages, injuries of any kind including death.

Our Responsibility

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.

We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

This does not affect your statutory rights as a consumer.